MMU understands the uncertainty caused by the COVID-19 pandemic. Customers who are seeking solutions to pay their utility bill due to financial difficulties are encouraged to call the business office at (660) 385-3173 to discuss payment options from 8:00 am – 5:00 pm, Monday – Friday. The MMU business office is available to provide customer assistance, but will remain closed to the public through Thursday, April 30, 2020 to comply with social distancing requirements.
One popular option is to enroll in MMU’s Budget Billing Program. Applications are being accepted through April 24, 2020. The program for 2020 will begin with May 1, 2020 utility billing statements. The program allows customers to even out their utility costs by paying the same amount each month. A service location’s average utility usage is referenced to compute their monthly payment. Eligibility criteria are listed below.
- There should be a 12-month billing history at the service location.
- It is desired for the customer’s account to have a zero balance.
- The customer must agree to pay the full budget amount each month by the due date. If full payment is not received or if payment is not processed due to insufficient funds, MMU may return the customer to regular billing. The customer will not be eligible for Budget Billing until the next cycle.
This program benefits the customer by allowing them to build up a credit on their account during low usage months, which is then applied towards their costs for high usage months. Customers are responsible for their own account and can monitor the balance through their monthly statement. Accounts are reconciled each April and Budget Billing monthly payment amounts are reset for the coming year.
In addition to the Budget Billing Program, customers can also sign up for automatic draft where their monthly bill amount is automatically deducted from their checking, savings account, debit or credit card. MMU also offers e-statements for monthly utility bills, a safe option to reduce contact for the spread of the Coronavirus as well as other viruses in the future. E-statements are also environmentally friendly.
Applications and additional information about Budget Billing, automatic draft programs and e-statements are available by on the Resources – Forms & Applications tab.